Customer Service

Below are the frequently asked questions, if your question is not listed, please feel free to contact us and we will try to help you further.

Tell visitors what this page is about. Be specific: explain why your brand stands out when showcasing products, share the main reason you win customers when sharing reviews, or introduce yourself when providing information about your brand's history and mission.

Frequently Asked Questions

Q: How can I place an order?

A: You can easily place an order by adding the desired items to your shopping cart and following the ordering process.

Q: What are the payment options?

A: Our payments go through Mollie Payment.

Q: Will I get a confirmation of my order?

A: Yes, once your order is placed, you will receive a confirmation email with all the details of your order.

All about shipping

Unlike many other providers, we ship everything from our own stock. This way you know that your shipment will always be securely packed and reach you quickly. Below you can find everything about shipping. Of course it can happen that something goes wrong in the shipment, we take care of this completely.

What shipping methods do we use?

The carrier we use is postNL, but there may be exceptions for larger shipments.

How does shipping work with us?

The ordered product will be shipped with the service of one of the aforementioned carriers after payment is received, depending on your location. We pack your order in a sturdy shipping box. These boxes usually do not fit through your mailbox, so someone has to take delivery of your order. The sturdy box ensures that your product is well protected during transport to your address. This way we can guarantee the quality of our products.

Will I receive a track and trace number?

You will receive by email a Track & Trace number with which you can check where your package is on the parcel service's website.

What does shipping cost?

For shipping, we charge €7.50 per order.

Are the shipments insured?

Yes, all our packages are sent insured with a track and trace code. Our carriers are responsible for proper delivery to the address you provide. We have made clear agreements about this in order to unburden you.

What if I entered a wrong address?

You are responsible for the data entered, however, something can always go wrong, we will do our best to help you. If you have entered a wrong address, or if part of the address you have entered is incorrect, please contact us immediately via the contact form or at storm@chateaucampdelsaltre.fr. We will then contact the carrier directly to change the address. Please note that it is not always possible to change the address to another address if, for example, the delivery driver is already on his way.

Contact

Have a question about a product or something else? Send us an email at: storm@chateaucampdelsaltre.fr

General conditions

View terms and conditions